Return & Refund Policy
We Stand Behind Our Products
At Spider Hoodie, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may request a return within 30 days of delivery, provided the item meets the return requirements below.
Return Window
You have 30 days from the date your order is delivered to request a return. Items must be returned in their original condition and must be unworn, unwashed, and free from damage or alterations. Original tags should remain attached.
Please contact our support team before sending your item back. Returns sent without prior approval may not be accepted.
Items That Cannot Be Returned
Final sale and clearance items are generally not eligible for returns or exchanges. Items that have been worn, washed, altered, damaged, or returned without their original tags may also be refused.
If a final sale or clearance item arrives defective, please contact us so we can review the issue and provide an appropriate solution.
How to Return Your Order
To start a return, contact our support team with your order number and the reason for your return. Once we review your request, we’ll provide the return instructions and any information needed to send your item back.
Please package the item securely and use a trackable shipping method. We recommend keeping your tracking number until your return has been received and processed.
Refunds
When your return arrives, our team will inspect the item within 2–3 business days to confirm that it meets our return requirements.
Once the return is approved, your refund will be processed within 7–10 business days to the original payment method used for the purchase. After the refund has been issued, your bank or payment provider may need an additional 3–5 business days to make the funds available in your account.
If you have not received your refund after 15 business days from the refund date, please contact your bank or payment provider first. If the issue is not resolved, contact our support team.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong item or size due to an error on our part.
Original shipping charges are non-refundable unless the return is the result of an error made by us.
We recommend using a trackable shipping service when returning an item. Spider Hoodie is not responsible for items that are lost or damaged while being returned to us.
Defective or Damaged Items
If your order arrives damaged or you believe an item is defective, please contact us within 48 hours of delivery. Include your order number and clear photos showing the problem so our team can review it.
If the issue is confirmed, we may provide a replacement, a full refund including the original shipping cost, or another suitable solution. When required, we may also provide a prepaid return shipping label.
Wrong Item or Size Received
If we send you the wrong product or an incorrect size due to our error, please contact us as soon as possible.
After confirming the issue, we’ll arrange the correct item at no additional cost. We’ll also provide instructions for returning the incorrect item.
Size Exchanges
If your item doesn’t fit and you need a different size, you can request an exchange within 30 days of delivery.
The item must be unworn, unwashed, and have its original tags attached. The requested size must also be available at the time of the exchange.
Customers are responsible for the cost of returning the original item. Once the returned item is received and approved, we’ll send the replacement size to you.
If your requested size is unavailable, our support team will let you know what options are available.
Final Sale & Clearance Items
Products marked as Final Sale or purchased from our clearance section are not eligible for return or exchange. These products are clearly identified on the product page before purchase.
We recommend reviewing the size chart and product information carefully before purchasing a final sale item.
If a final sale or clearance item arrives defective, please contact us so we can review the issue and determine whether a replacement or refund is available.
International Returns
Our 30-day return period also applies to international orders.
Customers placing international returns are responsible for return shipping costs, customs fees, duties, and any currency conversion charges associated with the return.
International returns may take longer to reach us because of customs processing. Once the return arrives at our facility, the standard inspection and refund processing times will apply.
Store Credit
If you prefer store credit instead of a refund, you can choose store credit and receive a 10% bonus on the approved return amount.
For example, if your approved return value is $100, you will receive $110 in store credit.
Store credit will be sent to your email within 3–5 business days after your return has been processed. Store credit does not expire and can be used toward future purchases.
Return Packaging
Please make sure your return is packed securely to prevent damage during shipping. Whenever possible, use the original packaging and include the original tags and any accessories that came with your order.
We recommend using a suitable shipping box or mailer, sealing the package securely, and keeping your tracking information until the return has been completed.
Frequently Asked Questions
Can I return an item without the original packaging?
Yes. Original packaging is preferred, but it may not be required as long as the item is unworn, unwashed, resalable, and has its original tags attached.
What if I lost my order confirmation?
That’s okay. Contact our support team using the email address or phone number associated with your order. We’ll help locate your order information and assist you with the return process.
Can I return a gift?
Yes. Gift returns may be accepted for store credit. You may need to provide the order number or proof of purchase from the original buyer.
Can I return an item if I changed my mind?
Yes. Eligible items can be returned within 30 days of delivery if they meet our return requirements. Original shipping charges are generally non-refundable unless the return is due to an error on our part.
How long does a refund take?
After your return arrives, it normally takes 2–3 business days to inspect. Once approved, the refund is processed within 7–10 business days. Your bank or payment provider may require an additional 3–5 business days before the refund appears in your account.
Important Information
Please contact us and receive return approval before sending an item back. Items that do not meet our return requirements may not qualify for a refund.
Customers are responsible for return shipping unless the return is related to a defective product, damaged item or an error made by us. We are not responsible for returns that are lost or damaged during transit.
Sale and clearance items may have different return conditions, so please review the product information carefully before placing your order.
Need Help With a Return?
Our customer support team is here to help with returns, exchanges and refund questions. If you need assistance, please contact us or Email Us SUPPORT@SPIDERHOODIE.CLOTHING and include your order number so we can help you as quickly as possible.